Christmas 2020 at Hybrid

The following information contains all you need to know regarding preparing your Mimaki for an extended break, our opening hours and the charity we’re supporting this Christmas. 


Charity information and link

This Christmas, Hybrid is donating in aid of Cancer Research UK.


Christmas 2020 Opening Hours 

General Opening Hours

Hybrid will be closing for the Christmas break at 5pm on Wednesday 23rd December 2020. The office will reopen at 9am on Monday 4th January 2021.


Technical Support 

In the first instance, you should contact your reseller to receive technical support, however, Hybrid will be providing skeleton, telephone based support; available on our usual number. Field engineer support will recommence in the New Year.

Preparing your Mimaki for an extended break 

With most companies expecting to shut down for an extended break over Christmas, Hybrid is keen to ensure your machines are properly prepared, so that come January, they don’t present technical problems as a result of incorrect procedures being carried out.

When not using a machine for an extended period of time you should do one of two things:

  • Leave the machine on standby. Only turn off the machine at the front panel, leave the power switches at the side of the machine turned on as this is better for circulation. It is also advised to turn off any heaters (if available on machine), because they are unnecessary and could turn into a hazard without appropriate supervision.


  • Perform Custody Wash as described in the operation manual. For all machines, there is a section in the operation manual “When the machine is not used for a long time (Custody Wash)” which can typically be found in Chapter 4 – Maintenance.

It is important to ensure there is plenty of ink in the machine to allow the cleanings to take place and that you empty the waste tank in advance.

Should you have any questions, you should contact your reseller in advance of the Christmas break, or Hybrid’s Technical Services team.