Customer Care Programme

A Mimaki textile printer printing a bright coloured design onto cotton

Protect your investment

  • Priority response to breakdowns and failures
  • Immediate access to all new firmware developments from Mimaki
  • Guaranteed Mimaki original parts
  • Mimaki trained engineers
  • Telephone support from our help desk
  • Full cover on all print head and associated parts*

Choice of packages

  • A Customer Care Package (CCP) from Hybrid makes great business sense, safeguarding the investment in your Mimaki and ensuring it continues to deliver premium quality output.

Gold package includes

  • • Unlimited labour
  • • Unlimited parts*
  • • Unlimited telephone support
  • • Unlimited support via email / website
  • • Unlimited remote dial-in support
  • • Highest priority above all other support levels
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Silver package includes

  • • Unlimited labour
  • • Parts charged at 25% discount
  • • Unlimited telephone support
  • • Unlimited support via email / website
  • • Unlimited remote dial-in support
  • • Priority response
Apply Now
white hy.support logo on a black background

Protect your investment

Enjoy continued peace of mind after your standard warranty ends with a Customer Care Programme from Hybrid. As the exclusive distributor in the UK and Ireland for Mimaki products, our extended warranty options can cover the ongoing support of your machine, with the same levels of expertise, care and technical know-how that you’ve come to expect.

Why Invest

Reliability and Productivity

Nobody likes unbudgeted and unexpected expenses.

A Customer Care Package from Hybrid will ensure that your Mimaki continues to provide years of reliable, productive and profitable service whilst allowing you to accurately manage your budget, month after month.

Business Continuity

It’s sound practice to protect your investment in any hardworking machine that contributes to the profitability of your business. Hybrid Technical Services can play a vital role in ensuring your company continues to operate in the event of a machine breakdown by responding rapidly to your needs.

Maintain Peak Performance

Supported by our team of skilled engineers with unrivalled Mimaki expertise, your machine will continue to perform to the highest standards and provide optimal reliability and assured productivity.

Apply Now

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