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Engineer Map

Hybrid is the exclusive UK & Ireland distributor for Mimaki Engineering; an inkjet printer, cutter and hardware manufacturer of outstanding quality, matched by Hybrid's commitment to customer service and support.

At Hybrid's Technical Services it is our overriding priority to provide the highest levels of service and support for your Mimaki equipment. We offer a range of packages to suit your needs; from technical support for your Mimaki software - including RasterLink Pro and FineCut, through to our premium 'Gold' package, which is totally comprehensive and ensures complete peace of mind.

Our team's aim is to provide total operational continuity to your business and we hope that our Technical Services function is a clear demonstration of our ongoing commitment to you as a purchaser of Mimaki equipment. 

Help whenever you need it

“Whether it’s the industry leading warranty cover, our unrivalled technical knowledge or the support of a Mimaki product well into its life; Hybrid will guarantee that you and your Mimaki are expertly cared for” 

When only the best will do for your machine... 

  • Mimaki trained engineers
  • Genuine Mimaki parts
  • Largest UK team of Mimaki accredited engineers
  • Largest staffed Mimaki call centre / help desk in UK
  • Guaranteed site response
  • Close liaison between engineers & call centre
  • Direct links to Mimaki HO for back-up support & specialist tools  

Customer Care Package includes:

  • Free preventative maintenance visits
  • Free unlimited software support
  • ... even some consumables covered

Hybrid Customer Care Programme Application

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Please let us know your machine model
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Please let us know your machine's serial number
Please let us know your machine install date.
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NB: If previous warranty cover on the machine has expired, a chargeable inspection visit may be required.

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Extended Service Contract policies cannot be cancelled without prior authority from Hybrid Services Ltd. Where a direct debit is terminated by the client prior to the policy expiration date, Hybrid Services Ltd reserve the right to re-claim the full balance of the contract. In situations where service repair work has been performed on machines with un-paid policies, the customer will be liable for the full balance of parts & labour plus VAT.